FAQs
Our dedicated spare parts service is primarily available to our official SURAPID agents. However, if you have purchased SURAPID elevators and need replacement components, you can still obtain genuine parts through our standard after‑sales support process. We ensure that every customer—whether agent or direct buyer—has a clear and efficient path to secure the parts they need.
We supply a wide range of certifications, including but not limited to Certificate of Origin (CO), SASO (for Saudi Arabia), EAC (for Russia), and CE test reports. Moreover, we can arrange any additional certificates that your country’s customs or regulatory bodies require. Contact us with your specific needs, and we'll ensure full compliance.
We primarily support FOB and FCA Incoterms for our elevator shipments. CIF and other terms may be considered upon request, but they are not our standard offerings. To discuss your specific delivery requirements, please reach out to our sales team
Yes. We provide a detailed installation guide with every shipment, plus online remote support for technical queries. For customers who need on-site professional help, we have a growing network of authorized partners around the world who deliver installation and maintenance services that comply with local regulations and SURAPID standards.
The standard warranty for SURAPID elevators is one year from the date of shipment, with an extended five-year coverage on core components. We also offer flexible warranty extension options upon customer request – please contact our team to discuss a tailored warranty plan that fits your project needs.
We typically require a 30% T/T deposit in advance, with the remaining 70% balance before shipment. We also accommodate flexible arrangements for large or customized orders – please contact our team to discuss your needs.
Our standard lead time is 20 working days. This may fluctuate with different elevator models and cabin decoration types. We also provide expedited shipping options – please contact us for a custom rush-order timeline tailored to your needs.
Once you become a SURAPID agent, you unlock a range of exclusive benefits designed to help your business grow:
Competitive pricing – Enjoy preferential wholesale rates, with discount levels tailored to your local market performance and sales volume.
Flexible procurement support – We allow you to set up showrooms, place separate orders for spare parts, and meet other special purchasing needs.
Free technical training – Our factory provides complimentary, hands-on training to keep your team skilled and confident.
Free marketing materials – You can request physical catalogs, branded uniforms, and promotional gifts at no extra cost.
For the reputation of both parties and the safety of end customers, we have established the following prerequisites for granting distributorship:
Installation & after‑sales capability – You must hold valid elevator installation qualifications and demonstrate proven after‑sales maintenance capabilities.
Prior transaction – You must complete at least one successful order before applying for official distributor status.
Exclusive dealership – To qualify as an exclusive distributor, you are required to meet a minimum annual purchase volume. Failure to do so may result in the revocation of exclusive rights.
We also warmly welcome you to schedule a factory visit before becoming our distributor, so you can inspect our production lines and technical qualifications in person.
We provide a commissioning guide in English with every shipment. You can also contact your assigned sales representative, who will arrange for our engineers to set up a group chat for online guidance. If both options do not resolve the issue, we can dispatch an engineer to your site for on-site commissioning support.
No, we do not use Monarch or STEP. Our elevators are equipped with the OPTIMAX control system – a proprietary system developed under our group’s sub-brand. It is similar to STEP and shares the same platform as XIZI elevators, comparable to the OTIS MCS 321/3000 series. The system features a dedicated VVVF drive and a modular, fully computerized architecture. It supports TUV-certified SIL3 STO/SBC safety technology and enables group control of up to 8 elevators.
Yes, we offer OEM manufacturing services for your brand. SURAPID has long been a trusted OEM partner for numerous international elevator brands, collaborating with globally recognized names including OTIS, Giant Kone, TOSHIBA, and SJEC. Our 158,000m² factory, 208m test tower, and 274 patents ensure that every unit meets your exact specifications – whether you need full customization or private-label production.
We are a genuine manufacturer, not a trader. Our 158,000m² factory produces over 100,000 units annually, backed by a 208m test tower, 300+ R&D engineers, and 274 patents. As a XIZI UHC subsidiary (China Top 500) with Class A licenses, we independently produce traction machines, door operators, and control systems. As an elevator company, we warmly welcome construction project contractors to schedule a factory visit – seeing our production lines and quality controls builds trust.
With a business presence in over 50 countries across South America, Asia, and Africa, we are actively seeking local agents to join our network. Should you be interested in this opportunity, we welcome you to get in touch with us at any time.
Choosing a reliable elevator supplier involves evaluating four key factors:
1. Certifications – Look for internationally recognized certifications such as ISO 9001, CE, and compliance with applicable local standards.
2. Manufacturing Capability – Assess whether the supplier has in-house engineering, advanced production facilities, and comprehensive testing capabilities.
3. Project Experience – Review completed commercial projects, export experience, and the ability to meet different building codes and project requirements.
4. After-Sales Support – Ensure the supplier offers technical assistance, spare parts, warranty coverage, and long-term service support.
For example, SURAPID Elevator demonstrates these capabilities through its 158,000 m² manufacturing facility, 208 m elevator test tower, in-house engineering team, and more than 274 patented technologies—providing tangible evidence of the production capacity, technical expertise, and quality assurance for customers around the world that buyers should look for in a long-term manufacturing partner.
Our systems are built for harsh conditions, with door operators handling voltage fluctuations up to ±20% and IP54 motor protection. Standard safety configurations include Unintended Car Movement Protection (UCMP), light curtains, automatic emergency evacuation (ARD), and full EMC compliance.
China produces 70%+ of global elevators (1.49M units in 2024). Exports jumped 24% in 2025 to 126,800 units, reaching 150+ countries. Prices are 20–30% lower than Western equivalents, with ISO 9001, CE, and ASME A17.1 certifications. Over 92% of smart components are locally made, and energy‑saving systems cut costs by 20–30%. Proven scale, certified quality, and unbeatable value – the data speaks for itself.
